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Privacy Policy

 

General
Solvaro GmbH attaches the utmost importance to the protection of your privacy as user. This applies in particular to the processing of personal data. To use our website, you do not have to disclose any personal data. However, in certain cases we require your name and your address as well as other details to be able to process your order. Where this is necessary, we will inform you accordingly. In addition we only store and process data provided voluntarily or automatically by you.

Data collection and processing
Every access to our website and the retrieval of data, provided on our website, is recorded. This includes: retrieved file names, date and time of retrieval, transferred data volume, notification of successful retrieval, web browser and requesting domain. The storage serves internal statistical purposes. In addition, the IP addresses of the requesting computers are recorded. Additional personal data is only collected, if this information is provided voluntarily, for example within the scope of an inquiry, a purchase order or registration.

Use and disclosure
All personal data obtained from you is treated confidentially by us and is only disclosed to third parties, if this is necessary for the order processing, such as the disclosure of purchase order data to suppliers. Under no circumstances will we lease or sell your personal data or data relating to your person to any third party for their use. Personal data is only used for the processing of your orders, for answering your questions and for internal creation of anonymous statistics. Exceptions only exist in case of services requested by you, which include a consent for the use of further data from you and for disclosure of your data to governmental institutions and authorities by law. We will share the data, which we have collected and stored with your consent, within the scope of contractual agreements, with business partners in so far as this is necessary in your interest. Obviously, our business partners are requested and obliged to adhere to the legal data protection regulations.

In so far as we advertise for other companies on our website, we mark these advertisements. With the judgment of 12th May, 1998 “liability for links” (312 O 85/98) the regional court of Hamburg clearly decided that providing a link to another site may lead to a co-responsibility for the contents of the linked site, which means that one can be held liable for it; this can only be averted by expressly dissociating oneself from those contents, which Solvaro GmbH hereby explicitly does. Solvaro GmbH will not disclose any data to non-EU countries without your consent, unless it is necessary for the business transaction and explicitly permitted by BDSG (Federal Data Protection Act).

Right of information and access and right to object

If a consent for the use of your personal data was required, you can withdraw this consent at any time by mail to Solvaro GmbH, Turmstr.3, 73230 Kirchheim unter Teck or by email to info@solvaro.com.

Our data protection officer is:

Dr. Michael Zöller
WUQM Consulting GmbH
Frankfurter Str. 87
97082 Würzburg
datenschutz[at]solvaro.com

Of course, data subjects can also contact the regional office for data protection supervision.

Der Landesbeauftragte für den Datenschutz
Königstraße 10A
70173 Stuttgart
0711/ 6155410
poststelle@lfdi.bwl.de

Right to data portability
You have the right that we hand over data, which we have automatically processed, based on your consent or for the fulfillment of a contract, to you or to a third party in a commonly used, machine-readable format. If you ask for the direct transmission of the data to another responsible party, this will only be done as far as technically feasible.

Erasure of personal data
Stored, personal data are erased, if the user of the website and/or customer withdraws the consent to store data, if the personal data are no longer needed to fulfill the purpose for which they have been stored, or if their storage is inadmissible for  other legal grounds. Data for invoicing and accounting purposes are not affected by this.

Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. with the additional function “AnonymizeIP”. This means that IP addresses are stored and processed not in full but abridged, in order to rule out any direct identification of the person. Google Analytics also uses cookies. The information about your use of this website (including your IP address), created by cookies, will be transmitted to a server of Google in the United States and stored there. Google will use this information to analyze your use of this website, to compile reports about the website activities for the website operator and to provide further services related to the website and internet use. Google may also transfer this information to third parties, if this is required by law, or if third parties process this data on behalf of Google. Under no circumstances will Google associate your IP address with any other data. You can prevent the

collection and transferring of this information to Google Inc. by downloading and installing the browser plug-in which is available under the following link:  http://tools.google.com/dlpage/gaoptout?hl=de.

Cookies
We use cookies to improve our services. Cookies are small data packets, which are placed temporarily on your hard disk and enable your identification. Cookies collect data about the use of our website in anonymized form – no attribution to your person is permissible. This way we can provide a high degree of user friendliness. Furthermore, cookies help to identify the services of our website which are most commonly used. You can generally prevent the storage of cookies in your browser by selecting the appropriate settings in your browser software. However,  we would like to point out that in this case you might also not be able to fully use all functions of this website.

Video conferencing, online meetings, webinars and screen sharing
We use platforms and applications from other providers (hereinafter referred to as “third-party providers”) for the purpose of holding video and audio conferences, webinars and other types of video and audio meetings. When selecting third-party providers and their services, we observe the legal requirements.
In this context, data of the communication participants are processed and stored on the servers of third-party providers, insofar as they are part of communication processes with us. This data can include, in particular, registration and contact data, visual and vocal contributions as well as entries in chats and shared screen content.
If users are referred to the third-party providers or their software or platforms in the context of communication, business or other relationships with us, the third-party providers can process usage data and metadata for security purposes, service optimization or marketing purposes. We therefore ask you to observe the data protection information of the respective third-party provider.
Notes on legal bases: If we ask users for their consent to the use of third-party providers or certain functions (e.g. consent to the recording of conversations), the legal basis for processing is consent. Furthermore, their use can be part of our (pre) contractual services, provided that the use of third-party providers has been agreed in this context. Otherwise, user data is processed on the basis of our legitimate interests in efficient and secure communication with our communication partners. In this context, we would also like to refer you to the information on the use of cookies in this data protection declaration.
Processed data types: inventory data (e.g. names, addresses), contact data (e.g. e-mail, telephone numbers), content data (e.g. text entries, photographs, videos), usage data (e.g. websites visited, interest in content, access times), meta / communication data (e.g. Device information, IP addresses).
Affected persons: communication partners, users (e.g. website visitors, users of online services).
Purposes of processing: contractual services, contact inquiries and communication, office and organizational procedures.
Legal basis: Consent (Art. 6 Para. 1 S. 1 lit. a GDPR), contract fulfillment and pre-contractual inquiries (Art. 6 Para. 1 S. 1 lit. b.GDPR), legitimate interests (Art. 6 Para. 1 S. . 1 lit.f. GDPR).
Used services and service providers:
Microsoft Teams: Messenger and conference software; Service provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA; Website: https://products.office.com; Data protection declaration: https://privacy.microsoft.com/de-de/privacystatement, security information: https://www.microsoft.com/de-de/trustcenter; Standard Contract Clauses.

SSL encryption
For security reasons and for protection during the transmission of confidential information such as enquiries, which you send to us, this site uses SSL encryption. You can recognize an encrypted connection by the lock symbol in the browser line and as the address line of the browser changes from “http://” to “https://”.  If the SSL encryption is activated, the data, which you transmit to us, cannot be co-read by third parties.

Newsletter
Our regularly published customer newsletter can be ordered and received anonymously. Please provide your surname and first name so that we can address you personally. Apart from your email address, we also need a confirmation that you are the owner of the stated email address and that you agree to receive the newsletter (double opt in). This information is only used to be able to send the newsletter to you and to document our right to do so. For the dispatch of the newsletter we use a service provider, which stores your data in accordance with the legal regulations. You can cancel the newsletter and withdraw your consent to store the email address at any time.

Security note
We assure you that we store your personal data with the help of all technical and organizational possibilities in such a way that the data is inaccessible to third parties. When communicating by email, we cannot guarantee complete data security. We therefore suggest that you send confidential information by post.